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Fee Policy

To secure your place, you must pay $50 non-refundable deposit at least 2 weeks prior to the commencement of the course. The balance of the course fee is due 1 weeks prior to the commencement of the course or on the day of commencement as discussed with Trainer.

Alternatively the course can be paid fortnightly or monthly prior to commencement date.

Payment dates will be advised by Holistic Health And Wellbeing/holistic lomilomi massage courses.

Refund policy

A fee refund, less the non-refundable deposit, is given if the client cancels before commencement of the course.

In the unlikely event of course cancellation by Holistic lomilomi courses, full fee refund including the non-refundable deposit is made to clients. After commencement of the course, fees are non-refundable except at the discretion of the Chief Executive Officer.

Deferment of Course and Fee Credit

Students may receive a pro-rata credit, less the non-refundable deposit, if they cannot continue the course for unavoidable reasons. The credit can be used to pay for a future course of their choice.

Any credit of fees held is for the use of that student only and is non-transferable to other persons. Any credit of fees being held for the use of a client is non-refundable.

For more information on fees and payment options please contact us.

 

Policies/Treatments

Payment
 

Payment for your treatment is to be made in full (in cash or gift vouchers) on the day of your Course/treatment. Please ensure that you have your payment (cash - bank transfer) ready before your training/appointment.

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Gift Vouchers

Gift vouchers are for set periods of massage and cannot be split into smaller appointment times. One hour gift vouchers can be ‘topped up’ with cash to a two hour treatment. Gift vouchers are valid for as long as I am massaging. Gift vouchers cannot be used in conjunction with special offers. I reserve the right to redeem gift vouchers for appointments cancelled with less than 24 hours notice—see Lateness, Cancellations and No-Shows section below.

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Special Offers

Special offers cannot be used in conjunction with each other, or gift vouchers

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Lateness, Cancellations and No-Shows

Your appointment time is reserved especially for you. I ask that you respect our agreed scheduling. Please arrive on time for your appointment. If you are late, your session length will be reduced and you will be charged in a full. Please give a minimum of 24 hours notice when cancelling an appointment. If you cancel with less than 24 hours notice, or if no notice is given, I reserve the right to charge you in full. Further bookings will not be made whilst payment is outstanding. Please do not communicate cancellation through social media or email as I may not receive your message. Exemptions: The times when our lives are at their most hectic can be the times when we need a massage most. They can also be when we are able to give the fewest guarantees. If you’re going through exceptional circumstances then say upfront at the time of your booking so we can negotiate an agreement that exempts you from my lateness terms.

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Inappropriate Behavior

I really love what I do and will not tolerate innuendo, harassment or intimidation. If I feel that my professional boundaries have been crossed I will terminate the massage immediately at full cost, refuse further treatment, warn other therapists about you and report you. If you ask for anything additional to your massage, I expect you to mean a cup of tea.

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Holistic health and Wellbeing - Holistic Lomi Lomi Massage Courses

– 343 Little Collins Street Melbourne

Call 0411 460 968 to make an appointment.

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